Privacy Policy

1. Information We Collect

We collect only what we need to open and run your accounts, and to meet our legal obligations.

• Identity: name, date of birth, occupation, marital status and government-issued photo identification.
• Contact: postal address, email address and telephone number.
• Financial: account balances, transaction history, and the accounts you send money to.
• Technical: IP address, device and browser details, and sign-in records.

Joint accounts

On a Joint Account we collect and hold this information for both holders. Because the account is shared, each holder can see the account activity of the other. Identity documents are stored separately per holder and are not visible to the other holder inside online banking.

2. How We Use Your Information

We use your information to operate your accounts, process transactions, verify your identity, detect and prevent fraud, meet anti-money-laundering and reporting obligations, and to contact you about your accounts.

We do not sell personal information, and we do not use it for advertising by third parties.

3. Information Sharing and Disclosure

We share personal information only where necessary: with regulators and law enforcement where legally required, with payment networks and correspondent banks to settle transactions you have instructed, and with service providers bound by confidentiality obligations.

Where a transfer leaves Canada, the receiving institution will necessarily receive the details needed to settle it.

4. Data Security

Credentials are stored using one-way cryptographic hashing and are never recoverable in plain text, by us or by anyone else. Transport is encrypted. Access to customer records is restricted to staff who need it and is logged.

No system is perfect. If a breach affects you, we will tell you and the relevant regulator without undue delay.

5. Cookies and Tracking

We use a small number of cookies, described in full in our Cookie Policy. Those that keep you signed in and protect against forgery are strictly necessary and cannot be switched off without breaking the service.

6. Data Retention

We keep account and transaction records for seven years after an account closes, as financial regulation requires. Identity documents are retained for the life of the relationship plus seven years. Sign-in records are kept for two years.

7. Your Rights

Under Canadian federal privacy law you may ask us to confirm what personal information we hold about you, provide a copy of it, correct anything inaccurate, or explain how a decision about you was made.

Some information cannot be deleted on request, because we are legally required to retain it. We will always tell you when that is the case and why.

To make a request, write to support@auroratrustbank.com. We respond within 30 days.

8. Contact Us

Questions about this document can be sent to support@auroratrustbank.com, or raised on +1 (867) 555-0194.

Aurora Trust Bank
Aurora Trust Tower, 4920 52nd Avenue, Suite 400
Yellowknife, NT X1A 3T1, Canada